Refund Policy

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Returned within 7 DAYS of delivery
  • Unused, unworn, and in original condition
  • In original packaging with all tags and accessories included
  • Not damaged due to misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You must request a return within 7 DAYS of receiving your order
  • Return requests made after this period may not be accepted

To initiate a return, please contact us at sheikhhurair0307@gmail.com with your order details.

3. Refund Process and Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection
  • If approved, your refund will be processed within 1-5 working days
  • Refunds will be issued to your original payment method

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options

  • We offer exchanges for defective, damaged, or incorrect items
  • If you need a replacement, contact us at sheikhhurair0307@gmail.com and we’ll assist you promptly

Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact us within 7 days of delivery
  • Share clear photos/videos of the issue for faster resolution

We will offer a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Items without original packaging or tags
  • Personal care or hygiene-related products (if applicable)
  • Items purchased during clearance or final sale (if specified)

7. Return Shipping Costs

  • Customers may be responsible for return shipping costs unless:
    • The item is defective, damaged, or incorrect
  • Original shipping charges (if any) are non-refundable

We recommend using a trackable shipping method for returns.

8. Cancellation Policy

  • Orders can only be canceled before they are shipped
  • Once shipped, the order cannot be canceled and must follow the return process

9. Contact Us

For any return, refund, or exchange requests, please contact us:

Email: sheikhhurair0307@gmail.com

We’re committed to making your experience with CoolPaws smooth, fair, and hassle-free 🐾