Shipping policy

At CoolPaws, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below for details on how we handle deliveries.

1. Shipping Methods

We offer standard shipping through trusted courier partners across India. The shipping method is automatically selected at checkout based on your location to ensure the fastest and most reliable delivery.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days
  • Orders are not processed or shipped on Sundays or public holidays
  • During high-demand periods, processing times may be slightly extended

Once your order is processed, it will be dispatched promptly.

3. Delivery Timeframes

  • Estimated delivery time: 3–7 business days depending on your location
  • Metro cities: typically faster delivery
  • Remote areas: may take additional time

Please note that delivery times are estimates and may vary due to external factors.

4. Shipping Costs

  • Shipping charges (if applicable) will be displayed at checkout
  • We may offer free shipping on select orders or promotions
  • Any additional charges (such as remote area fees) will be clearly communicated

5. Tracking Information

  • Once your order is shipped, you will receive a tracking link via email or SMS
  • You can use this link to monitor your delivery status in real time

If you do not receive tracking details, please contact us for assistance.

6. Delivery Issues and Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions
  • Courier service disruptions
  • Incorrect or incomplete shipping details
  • High order volumes during sales or holidays

CoolPaws is not responsible for delays caused by external factors, but we will always assist you in resolving any issues.

If your order is delayed or lost, please contact us and we’ll help track it down.

7. International Shipping

Currently, CoolPaws ships within India only.
We may expand to international shipping in the future.

8. Incorrect Address or Failed Delivery

  • Please ensure your shipping details are accurate at checkout
  • If a package is returned due to an incorrect address or failed delivery attempt, additional shipping charges may apply for re-delivery

9. Contact Us

If you have any questions about your order or shipping, feel free to reach out:

Email: sheikhhurair0307@gmail.com

We appreciate your trust in CoolPaws and are committed to making your shopping experience smooth and enjoyable 🐾