Shipping Policy
At Cool Paws, we are committed to delivering your pet products quickly and safely across Dubai and beyond.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Delivery Time (Dubai)
- Dubai Delivery: 1–3 business days
- UAE (Other Emirates): 2–5 business days
International Shipping
- Delivery typically takes 7–15 business days, depending on your location.
Shipping Charges
- Free delivery may be available on selected orders or promotions
- Standard shipping charges are calculated at checkout based on your location
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to track your delivery.
Incorrect Address
Please ensure your shipping details are correct. Cool Paws is not responsible for orders delivered to incorrect addresses provided by customers.
Delays & Issues
Delivery times may be affected by external factors such as weather, courier delays, or customs. If your order is delayed, please contact our support team.
Contact Us
For any shipping-related questions, feel free to contact our support team. We’re always here to help!